WM Movers, Inc.

Felippe’s team did an incredible job helping my mother move to the next state over. She had a lot of antique furniture, including a piano. Six men arrived to get the job done and they were professionals through and through. They showed up right on time, assessed the job, and got right to work. The team also had to deal with my chaotic family the entire time, which is no easy task during such a stressful time.

You’d expect to pay an arm and a leg for such great service, but their pricing was by far the lowest we found in Westchester. We ended up having far more boxes and furniture than expected when we first asked for a quote. WM Movers sent two additional men, yet the final price was an insignificant increase over the original quote.

I can’t recommend their services enough and we will absolutely be using them again in the future!

I was holding off on this review as I’d hope the owner Wiley would do the right thing, but that was not the case. This will be a lengthy review, but I feel it is necessary. Let me start by saying the initial experience was ok, but then everything went down hill. We were scheduled to have our items sent to our destination on 6/29, but were called by Wiley to “do him a favor” and have our items picked up on 6/23. That was a massive challenge as now we needed to sleep on the floor since our items were being shipped, but were promised an earlier delivery so we obliged. The time the movers were scheduled to come to the pickup location, they never showed up and we then needed to call and find out where they were. We were informed the truck had broken down but the movers were on the way. It was an inconvenience as we’d been waiting already for almost 3 hours and were never called. We were originally quoted for 75 items at the price of $3575.58 to only find out in the end we had 1 extra item that brought our price all the way up to $3800 which was ridiculous, a $224.42 increase for one additional item, but since our items were already on the truck we had no say in the matter. We were informed our items would be driven down with the truck going to South Carolina and once it reached our destination would be in “climate controlled facility.” Delivery day came 7/3 and not only were the movers late but the integrity of some of our items were ruined. The movers attempted to park their truck in our driveway but had a hanging metal that dragged and we informed them not to back up the truck. They did nonetheless and ended up scratching our driveway. A table arrived broken to which we were asked by Year(pardon as I do not know the correct spelling) how much we wanted and when we gave him a price he low balled us and said he could only give us $60. Many of our boxes that were clearly marked fragile arrived bent and twisted. As time went on we began the labor intensive process of unpacking each of our 53 boxes and realized our items did not receive the “love and tlc” we were promised. We contacted Wiley and let him know we’ve only gone through a few of the boxes and some of our items were damaged. He simply responded by saying he would mail us a check for $150. My greatest shock was finding both of my laser printers, one color and one black and white broken! Not only was the box labeled “fragile” but also “this side up.” Our instructions were clearly disregarded as the box showed evidence of being thrown and jostled. When we brought this to the attention of Wiley, he simply stated that we had packed it so there was nothing he could do. So that means that anything we pack would be abused and disregarded? It looks as though that was the case with our boxes. He again stated that he would send $150(this is still the original amount he was to have sent the week prior), which was ridiculous because the week prior, he told us he had already sent the check, which to be clear was never sent. I emailed Wiley back and asked him to give us a fair amount for the damage that we have incurred. To date (7/26/2020) he has not responded and we refuse to remain silent on this unacceptable customer service. I attached a few of the photos. Also keep in mind we have still yet to open all of the boxes.

WM movers were wonderful for our move. They were very careful with all of our belongings and did a great job even with a really heavy table we had. They were reliable and met us at the other end of our long journey, which was six hours away. I really appreciate all the help and would recommend them to anyone.