College Hunks Hauling Junk And Moving Thomasville

If you value any of your possessions, do not use College Hunks! The only thing going for this company is that they were the more affordable option. I would give them less than one star, if that were an option. We hired College Hunks to load our possessions onto a trailer to move from North Carolina to Maine and have been appalled at the service provided. When I talked to Tyler to initially get a quote from College Hunks, I was assured that their movers were trained and professional. In a later phone call, when I scheduled College Hunks, Tyler recommended I buy moving blankets and ratchet straps before the move, and that the movers would dissemble furniture, pad it, and use the straps to secure items in our trailer.

Unfortunately, that was not at all what happened and I regret not supervising them the day of the move. Our 12-pack of moving blankets—that the movers themselves said they would use—were not used, except by us to pad a particularly fragile piece of furniture. Many of our high-quality pieces of furniture were loaded upside down or on their side with finished wood faces in direct and unprotected contact with the rough floor of the trailer, resulting in numerous deep and irreparable scratches and gouges. A chair was loaded with its legs on the armrest of a leather sofa, causing the leather to be punctured. A coffee table was wedged and torqued in such a way to cause its legs to break off! These are only a few examples—most of our furniture is destroyed or damaged to the point that somewhere like Habitat Restore wouldn’t even accept it. The boxes were also loaded very poorly, with lighter boxes–clearly labeled “pillows” or “bedding”–and plastic bins nearly universally underneath stacks of heavier boxes. This caused the stacks of boxes to collapse and topple, crushing many of our items. Our box of dishes was completely obliterated.

I am deeply disappointed in the lack of training and professionalism that these movers showed—not at all what was promised. I am also very disappointed in how the owner of the local franchise handled our claim: After 6 phone calls and 2 voicemails with the local franchise as well as 2 phone calls with the national chain over a 48-hour period, we finally reached the local office. It took them 8 days to get back to us and when they did return our phone call, they said our story was completely different from what the movers said they did, and he trusted the movers so they “wouldn’t be settling.” We were shocked, given that we had submitted photos of what the truck looked like, which was completely different from what the movers apparently reported to the owner.

I understand that some items will be damaged or even broken in transit, but I never expected anything approaching the level of destruction caused by College Hunks. We have conservatively estimated > $8,000 in damages—and we’re still nowhere close to being done unpacking! Even the movers we hired in Maine (who were fabulous) to unload the trailer were aghast at the shoddy work done by College Hunks and said they had never such a terrible move and that “this gives all movers a bad name.”

College Hunks claims to be a professional moving company, but in our experience, they are negligent, lack accountability, and provide horrendous customer service. Do not use this company to move!

These guys were great, from start to finish. Tyler came out and gave us an accurate estimate—super nice guy, very professional and knowledgeable. He worked with us as our move day kept changing—couldn’t have been more helpful. On move days, the teams were hardworking and sweet. It was HOT and they never slowed down. We had to store our stuff overnight, and that rate was affordable, given we were totally tying up their truck. When they unloaded, they took every piece of furniture to the right room and every box to the right place. Not one thing was broken. Affordable, helpful pleasurable. Oh, and Tyler came by a few days later to drop off our welcome mat that got left on the truck! Definitely will use again. Bottom dollar: $1300 less than our highest bid. 👍🏼👍🏼