Five College Movers

Our move with 5 college movers was GREAT! All 3 of the movers were wonderful; helpful, efficient, careful and personable. My husband and i were dreading this move, but 5 College made it an amazing experience. I hope i never move again, but if i do I would use your company for sure, and will recommend them to everyone!

Please read my full review. I did change it from one star to two because the owner called me to work this out. He shared his concerns with me in a very professional way and was able to refund us some of the money we initially spent. That said, I do still have some strong feelings about our interactions prior to that moment and feel responsible to caution people. I completed a virtual estimate and was told $2800 total for two days. I understood this was an estimate and not the final amount. I understood the total could be a bit more. well- it came to close to $6000 that’s a LOT more. I expressed how upset I was. I was heated but used fact based language- no name calling or abusive words were used. And yet the owner, rather than addressing it, accused me of being berating, belittling and abusive. He also informed me that if i continued to press the matter, he would make sure it would end very poorly for me and my family. When I reiterated that not once have I berated or belittled anyone but that I do believe this is completely unfair and that I was lied to by a company that is lacking integrity, he hung up on me and wrote me an email which stated that if I continued, he would be contacting authorities. In this email The owner also accused me and my husband of neglecting our children and needing reminders to supervise them when they would “get out” (what are they dogs?) he also claimed I didn’t tell him about the boxing that needed to be done in my garage or the backyard playground equipment. However, he saw inside my house and in my backyard. these were part of the original quote. Many more insulting things that were inaccurate about my family were shared as “notes from the movers about what a chaotic and disorganized job this was.” His movers wore head phones, sometimes didn’t communicate with us when we talked straight to them, packed up houseplants inside boxes so that now all our houseplants are dead, UNPACKED drawers and put those items into boxes and charged us for the extra time and materials it took to do so, packed my husbands tools in their truck while he was packing up things that were attached to the walls like curtains rods, so that he couldn’t finish what he was doing and we were FORCED to ask them to do extra tasks. This is all in addition to threatening me and my family and falsely claiming I had threatened them. Oh- and on the second day, my daughter actually did get in the way at one point (after the original false claim my kids got in the way, which was inaccurate) and when I told her to move but she didn’t right away (because she’s a kid and also because she has special needs) the mover knocked her over then rudely said “excuse me” to her. REALLY?! I wish I had checked yelp instead of google because they have a 4.9 star review on google but not yelp!!!. Had I known 2 stars on yelp I would have never used them.
Prior to offering a refund on our overall move, Five College Movers reached out to me telling me that I inaccurately portrayed what happened and to stop leaving inaccurate reviews on review sites. Everything I stated was accurate from what I experienced. This is so wildly unethical. The customer has a right to review their experience. This shows how the company denies personal responsibility as evidenced by their response to this review and is accusing me of being abusive. The picture is proof of the damage to the houseplants.

I would have given them at least a three star review if the owner had stayed calm and handled it the way he ultimately handled it to begin with. I just need to be honest. He did eventually address it with me, in what I believe was a response to this review.

I used five college Movers yesterday for a move of a one bedroom apartment. My move went great! The guys that came to move all my belongings were very nice. They came early and were super efficient! They communicated well with everything including before the movers arrived the day of the move. I will definitely use this company again for future moves!