Trinity Movers

I had an amazing experience with Trinity movers. Kyle came out before hand and did a walk through, he’s very professional, sent a bid with a do not exceed amount which was greatly appreciated. Plans changed and Kyle and I kept in constant contact which was important since selling a home and moving is stressful enough. All four gentlemen that were sent to my place were courteous, professional, friendly and highly efficient in their skills. I actually rented 2 storage units thinking I would not be able to fit everything into one unit. Their idea was to focus on the first storage unit as they were pretty confident they could fit everything in one unit. They actually did and I am super impressed with their skills. I am happy to have all of my belongings in one unit and able to save money. I will definitely be using them when I find a new home and have to move it all again.

On Saturday February 1, Trinity Movers moved me from North Carolina to Georgia. My interaction with everyone was positive. Frank, and Kyle, were especially helpful in making our plan. The plan included taking an antique bed to a South Carolina location before going to Georgia. Denzel and Tye were amazing as they loaded the truck, brought it to Georgia, and unloaded everything. These two young men were efficient, professional, friendly, and worked very hard to carefully bring my things to the new location. I highly recommend Trinity Movers. All the employees are wonderful, and I would encourage you to ask for Denzel and Tye to be your transporters.

I hate to be a voice of dissent amid so many glowing reviews, but my experience with this company was not good. I was moving from North Carolina to Delaware to enter a Ph.D. program at a northeastern university, and as a single mother with three children, I started looking early, not just for the best price but also for a company that I felt would be trustworthy. In fact, I chose Trinity despite having better offers from other companies.
On April 6, in preparation for an early August move, I confirmed via text message with Kyle that the movers would be able to take apart my children’s bunk beds. I verified this again by email with Kyle on July 16… yet when the movers (not Kyle, or anyone else pictured in the photos online) arrived, they said they didn’t have any tools with them and couldn’t take the beds apart. This was incredibly frustrating for me, as it had been one of my main concerns about the move and I had been so careful to make sure it would happen. I was back and forth with Kyle on the phone, who ultimately offered to deduct $25 for the tools, which I had to buy. (Because it was so late, I ultimately had a neighbor help me with the beds the following day.)
My second complaint was the apparent lack of communication between Kyle and the actual movers. Kyle and I had arranged in advance for them to come on Saturday, load up the boxes, then return on Sunday for the furniture and other items we were still using. However, on Saturday night (already well past my children’s bedtime, as the movers arrived after 7 p.m. and took several hours to load the truck) they called me and said they were taking everything at once. This was not what I had agreed to, and it meant that I had to come back (my children and I were elsewhere, as I have an unvaccinated six-year-old and Kyle could not verify either the movers’ vaccination status or that they would wear masks–some didn’t) and hustle to sort out what we had been planning to still have in our possession for another day, leaving my children waiting in the car outside. We ended up having to throw some items away (our vacuum cleaner, for example) because of this lack of planning; some things simply didn’t fit in our car.
Finally, the movers took no pains to prevent damage to our belongings, as the photos attest. Items that should have been wrapped (lamps and pictures) were not, and several pieces of furniture were scraped and scratched up. Unfortunately, I did not discover most of the damage until later (Marcus told me about only one lamp), so I gave them a substantial tip without realizing how careless they had been with our belongings. The thing that made me most angry was the broken switch of a floor lamp that the movers had set up and put a bulb in; they obviously knew they had broken the switch, yet they said nothing.
I don’t know why my experience is so different from that of others who have posted, whether it comes down to the company taking on more jobs than they can handle at once, or their having taken advantage of my being a single mother and not present during the loading and unloading (I’m sorry, but my children’s protection from Covid is more important than anything else). Kyle did send me $100 for the damages via PayPal, but, as I told him, I did not find that to be fair compensation considering the extent of the damage and the cost of the move (over $3000), and I can’t deny that I take it personally that so poor a job was done. I think that a company that invokes the Holy Trinity in its name and prides itself on Christian values should be more conscientious to reflect those values.