Miracle Movers Charlotte

I booked miracle movers Because The reviews on Google were good and the customer service seem to be good when booking. What I got was a complete nightmare. The mover showed up complaining about the job, then pressing me to provide them cash tips due to their hard work. I rented mattress bags and a TV box from them to ensure my belong would be safe. The movers showed up with none of that. Then they picked up my brand new big screen TV and a single worker carried it without a box down the stairs and then brought it back up to my apartment. I was instructed by Caiyla from the miracle movers team that the movers would not touch my TV without a box hence why I rented a TV box from them. The movers not only moved my TV once but brought it down a second time without the box having a single worker carry the 65 inch TV thus breaking it. The biggest joke is the claim. I submitted a claim due to the damage and having insurance on my move, the TV that these movers broke was a $2000 TV per their claims department. they’re only willing to reimburse me $50 even though their workers did not follow their protocol. I’m honestly not want to write reviews but I would not recommend this company at all unless you want to be bullied and provided absolutely horrendous customer service and have your personal belongings broke. I didn’t even file a claim for the other items that were broke in the move due to their lack of care and just throwing things around when unloading. I would definitely save yourself from dealing with this company.
I requested a call back from the owner, Chris and Kelly and have not heard back. As it seems their tactic is to avoid instead of providing proper customer service when their workers were in the wrong. I’ve attached photos of the damage to the TV.

Thank you to Kelly Rand and the fantastic team-Julius, Trey and Wade-who moved me from an apartment to a condo yesterday. They were timely, very friendly, helpful, thorough and careful throughout the whole process. They handled my priceless antiques with expert care and answered every question I had with utmost confidence. The furniture was carefully wrapped and moved accurately and efficiently to my new condo. It is a second floor unit with 20 steps-no elevator- and Julius, Trey and Wade handled that challenge with strength and good humor. I would wholeheartedly recommend this team of movers from Miracle Movers, whose customer service went above and beyond my expectations, to anyone moving to or from this area in NC.

I had the immense pleasure to work alongside Adam and his team during Operation Airdrop. He and his passionate team were able to disperse 1.5 million pounds of supplies to those affected by hurricane Helene in Western North Carolina in such a short amount of time. While I haven’t used the residential services, I know for a fact following Operation Airdrop, Adam and his team will be the company to call when I need any moving services!