Kilroy Brothers Moving

Careless and Unresponsive Movers

I hired Kilroy Bros to move my parents to a senior living facility in April of 2024. It has taken me some time to write this review because of things discovered after the move and their lack of resolution.

While the person I contacted (Stacy) was very friendly upfront and even helped my parents sort through some stuff upfront, things went downhill from there.

On moving day, the movers were cordial but even as they were moving things I noticed multiple boxes stacked on top of other boxes that said “fragile” as they were wheeled into the apartment and they were visibly being crushed at the edges. Once we got everything in and opened things up, we saw that several items had been broken either due to poor wrapping (a service paid for by us and provided by them) and/or because of lack of care in the moving process, These included several glasses, a vase and an antique tea pot that my mother loved among others.

As we unpacked, we also realized that among several items that were missing was my mothers jewelry box , which along with everyday jewelry had several sentimental and irreplaceable items in it including both of my grandmothers’ wedding rings. There were also several other items that we noticed missing in the weeks since after getting 100% unpacked.

We notified Stacy of the broken items as well as the missing jewelry on the spot and she was verbally apologetic and even took pictures of the tea pot with the brand name as she said sometimes they can find these online and that they would investigate. Since that time we never heard a thing back from her despite multiple emails and phone messages.

I must admit that I was at first a bit skeptical that anyone would have taken stuff from an elderly couple. However, after combing through everything and knowing that my mothers jewelry box was there the day before the move (and going back to their old house to make sure it wasn’t somehow left behind) as well as being ghosted by the person who said they would help resolve it, I felt it was worth writing this review. Whether someone stole the items or not, they clearly broke several items and acknowledged it, and then did NOTHING about it.

Frankly, I rarely write reviews even after subpar service because I like to just move on. However, since that time my mother has expressed her regrets about even making the move because of the loss of these cherished items and that is heartbreaking to hear (this is after she has also personally reached out to Kilroy several times with zero response).

Consistent with several other reviews I would warn people against using their services as they will sound great upfront but service and follow-up are somewhere between negligent and criminal.

I would give 0 stars if it were an option.

My husband and I moved this past weekend from a house to an apartment and a storage unit. Kilroy Brothers sent Steve, Tom, Junior and Scott. They were amazing right from the start by arriving early in the rain. They never once complained and continually told us that they would take care of us, which they did. They were extremely professional, hard working, and handled our belongings with respect and care. This is our third time using Kilroy and each time was a positive experience. The men were great, and the price for the service was very reasonable. We would highly recommend this Company. Thank you!