Covan World-Wide Moving, Inc.

I gave 3 stars because the service was mixed. I had a two-day packing job, and the first crew was problematic. Ricky and Dillon started packing, but while Dillon did a great job, Ricky packed my kitchen and garage so poorly that the second crew had to repack most of it. Ricky’s packing was terrible—photos show bowls stacked together with just a piece of paper around them, or items simply tossed into boxes (see photos). At one point, he wrapped two cups by placing them facing each other and wrapping them together. That summed up the quality of his entire pack job. Nothing in the garage was wrapped properly either; not a single item was brown-wrapped like it should have been. I don’t believe all of the boxes Ricky packed were repacked so I suspect I’ll be filing for damages on a lot of things.

A woman named “T” showed up three hours late on the first day and focused on starting a “Donation Box” instead of packing. I had already organized my house, including placing all my candles in the laundry room. By the end of the day, “T” picked up a Halloween candle that had been moved from the laundry room to the kitchen (not by me or my husband) and said, “Look what I found.” She opened it and passed it around, clearly wanting it, so I felt pressured to offer it to her. Later, I found three more candles hidden in a cabinet, wrapped in moving paper and placed in a plastic bin (see photo), which made me think she intended to take them unnoticed.

On the second day, the team overall was much better. There were two other packers, Lanie and a male who was usually a mover but was packing for the first time. Both were attentive, thorough, and listened to what I asked of them. However, I had issues with a woman named Maie, who kept insisting a lot of items, like small plastic bins, trash cans, buckets, fans, bicycle pieces, baskets, etc… should be left for the driver, despite my request to pack everything in boxes for storage. To force her to pack these items, I had to pile them in the middle of the room. The driver later confirmed that loose items create a mess, so it was the right decision. Some of the packing crews seemed rushed and uninterested in the job, even though I was quoted for a three-day pack job.

However, the driver and his crew, who came from Georgia, were fantastic. They had great attitudes, showed real care for everything in my house, and caused zero damage to my home. Hopefully, everything packed in the truck was done just as well. They were really great!