All My Sons Moving & Storage

Updating enough though I’ll lose some of the original – after destroying almost every piece of large furniture we own and purchasing the enhanced insurance they’re now offering $250 compensation. They ruined 3/4 of my primary bedroom suit. What I’ll be getting with $250 is beyond me. Insulting.

RUN THE OTHER WAY!!! We asked for leadership to contact us MULTIPLE TIMES and not once did they.

We used All My Sons to move our items into storage between home sale and new home completion.

First issue was that during the intake process they grossly underestimated the contents of our home and, in turn, the size of the crew needed for the move. This was frustrating as I’d reconfirmed the contents multiple times (each time I called).

Day of the move they showed up with a a 3 man crew instead of 4, despite being told during the last confirmation call I had with them that they were going to change it to 4 to ensure enough hands were on deck. Clearly a lie.

They were initially to move our items into their storage facility but I had to scramble last minute to find a local facility, day of the move, to ensure it didn’t turn into a multi day job. They stated they’d not have enough time to take to their facility.

I was then told (by their manager on the phone) what size storage unit to rent, which I did. After the first trip they said they didn’t think it was going to be large enough. So at 7p I scrambled and found a second unit. A unit that they then declared they didn’t need when they went to complete the second/final trip. Too late, since I was already all in with renting it and it was after hours on a Saturday with no way to undo it.

The crew also took our beds apart. I asked them, as well as the manager that night, if they would reassemble upon move in. I was assured they would and would make every effort to ensure that the same team came a second time to ensure everything went smoothly. My gut was telling me, at this point, this was going to be an issue. Especially when I found pieces of the master bedroom furniture on the carpet after they left.

Moving day came to move from storage into the new home. I asked again when setting up if reassembly of furniture would be an issue. I was assured it would not be, as they’d be sending the original team. A 4 man crew did come this time, but they were completely different than the first. They were great though – very prompt, honest, and communicative.

The problem came when they started to unwrap furniture items. Busted, broken, barely holding together is the current state of my belongings. Maybe they should have used the second unit? That “we’ll put your beds back together”? The move in was on Tuesday and it’s now Saturday. The beds still aren’t together.

The second crew couldn’t reassemble as nothing is labeled to indicate HOW to go about putting it back together or to which room they belong. When I asked the crew to call the manager for me, since nobody was answering the business office line, his response was to question ME as to why HIS crew couldn’t put them back together for me. Since they aren’t in the practice of astral projection back to when the beds were disassembled I’m not real sure how they’d accomplish this feat.

We were supposedly on schedule Friday evening for one of the original crew to come and reassemble, but they called at 630 that night to let us know that they’ll try and get here Sunday. I’m not holding my breath at this point.

When my husband called to follow up on the status of the assembly he was told that I was never told we’d get the original crew back. I’ve now washed my hands of the whole thing and am letting my husband and Google deal with them.

I’ve never undertaken a full household move, thus hiring a professional. I relied on their insight and guidance. Instead of being helpful it’s a huge disappointment where the responses have been condescending, as if I didn’t invest thousands into this.

Aaron & Andres came through and WERE SO AMAZING!!!!! Got here and got the job done in a timely and organized matter. 10/10 highly recommend these guys. Incredible work rate