Master Movers

Poor experience with Mayflower. It all started well and then went downhill. While Linda was pleasant to deal with on the phone, I was told that my move price would be adjusted for needing fewer containers and having less weight than initially estimated – which was significant – the actual weight was a third less. However, Mayflower corporate then told me was not true because I had signed a bound estimate (I wasn’t given another option). On the day of the move, the packers arrived without calling first (I have a pet take care of) and without the containers for a container move. When I called the office, I was initially told I didn’t have a container move, then told they’d transfer my items at the warehouse (which is how items get lost and/or stolen), then finally they agreed one of the crew could get the containers and bring them back. While that was happening, not everything could get wrapped or packed because the remaining crew did not have enough materials – mind you I had a 1 bedroom apartment and had packed everything except the breakables and artwork myself.

Once the containers arrived, they were not what was described on the Mayflower website. The moving crew began to wrap my furniture and it became apparent 2 of the three crew members had no idea what they were doing or how to wrap items. My possessions were carried out of my apartment and left in the July Fresno sun where they could have been stolen while the container was very slowly packed by the crew chief who seemed determined to shove every large piece of furniture into the container. There was no respect for my belongings –heavy book boxes were piled on top of boxes marked fragile. Several items of furniture were not disassembled because the crew did not have tools – and even borrowed mine. One bookcase was broken during loading and the movers just laughed.

Upon receipt the movers unloading the containers were amazed at how poorly my furniture was wrapped. I am currently pursuing claims with Mayflower because a bookcase, my couch, and mattress were destroyed by the movers not caring and simply shoving items.

TLDR: Lied to about price, overestimation by a third of load weight, no respect from movers and multiple items damaged that I now have to fight Mayflower on to get fixed or replaced.

What an amazing crew we had to move our 4 bedroom 2 bath home. They loaded and unloaded everything in one day. Such a great way to move.